About me

Jo Arthur

I am a user researcher, currently working for The National Lottery Heritage Fund. I spend my day arranging, carrying out and analysing research sessions. The method used during the sessions will vary depending on the question I am trying to discover the answer to. I have extensive experience conducting telephone interviews, accessibility testing, usability studies and focus groups.

Prior to my role at The National Lottery Heritage fund, I worked as a user researcher for the Department for Work and Pensions (DWP) and RNIB (Royal National Institute of Blind People).

At RNIB, I was initially part of the research team which was responsible for the product user testing of the Smart Glasses project, in conjunction with the team at The University of Oxford. Our findings have now been published on the RNIB Research Hub .

Following this project, I then worked as part of the Digital Accessibility team, which focused on the evaluation of digital and physical products against internal and international usability and accessibility standards before conducting user testing.